Returns & Exchange Policy

We have done our very best to provide a unique product that ships quickly, promptly, intact and safely to you, your friends and family. We also know that things can happen between our place and yours.  Products can get lost or damaged.  We have your back!  Here are the guidelines to handle these situations!  If you don't see an answer to your specific scenario, Contact us and we will be happy to assist! 

Thank you and "Do The Dance"!!

Returns / Exchange Policy

Your safety is very important to us and since our products are food items, and we cannot guarantee the safety of our products outside our control we do not accept Returns nor provide exchanges. Thank you for understanding!

We feel that our products are exceptional and desire that all our customers are more than satisfied. If you find that you are not happy, please contact us. We would love to hear from you.

I received damaged bottles, what do I do?

We strive to protect your order during the shipping process but know that “accidents” happen. If you realize that your order has been damaged, please provide proof of damage via a picture of the damaged merchandise within 24 hours of receipt and submit it to: papasolissauces.com

We will review your submission and replace only the quantity of the damaged product with no additional shipping or product charges. You will be notified via email when your replacement ships, including a tracking number so you can know when to expect delivery If a Refund is preferred, it will be refunded via the payment method used at purchase

My package is lost. What happens now?

We provide you with a Tracking Number via email at the time your order is shipped so you can keep up to date on its journey. If for some reason, you have not received your order 2-3 days after Expected Date of Delivery, contact us at papasolissauce@yahoo.com or call 833-725-7248 to begin an Inquiry Request.